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Weather Knowledge Base

We've compiled many asnwered questions about our Weather products. Please feel free to review the information here. If you don't find the answer you're looking for, please feel free contact us.

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WeatherLink®

Jump to a category: General Information    Troubleshooting    Technical    Hardware    Software    Service Plans    WeatherLink.com    Mac Users   

General Information

Can I change my WeatherLink.com username?
I forgot my username and/or password. How can I get them back?

I forgot my username and/or password. How can I get them back?

If you enter an incorrect username and password, there will be a link to an account recovery form where you can have your login information sent to the email address you entered when you created your account.

Try to Login again. You will see the "Recover" link if you enter the wrong user name or password.

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How does WeatherLinkIP work?

How does WeatherLinkIP work?

We have created WeatherLinkIP to work with our www.weatherlink.com site, which is maintained by Davis Instruments. Simply plug the WeatherLinkIP data logger into the back of your Vantage Pro console, Vantage Pro2 console, Vantage Vue console or Weather Envoy and connect to your cable or DSL router/hub. Please note: A router or hub and internet service is required for the proper operation of this product.

A PC is not required for data upload, however, it is required to view your weather online. Once you register online, you'll be able to see all your data. It's that simple.

Note: When you plug in your WeatherLinkIP data logger to your cable/DSL router and your console/Envoy, it instantly starts uploading data to www.weatherlink.com—without you doing anything else. Leave the data logger plugged in to your console or Envoy and it will upload to your account on www.weatherlink.com automatically. You'll need to register/login to your account to see the data.

Because WeatherLinkIP is simply connected to your router/hub and console/Envoy, you'll have the full features of WeatherLink software at your fingertips throughout your computer network.

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I have a wireless home network. How does this product plug in?

I have a wireless home network. How does this product plug in?

Most wireless broadband routers also have one or more standard cabled Ethernet ports. Your WeatherLinkIP can connect directly to one of these ports.

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Who can see my data? Can other people get access to my archives? If so, how is this done?

Who can see my data? Can other people get access to my archives? If so, how is this done?

If your page is not flagged as private in your Account Management settings, your data can be viewed by anyone who visits www.weatherlink.com/user/<YourUserName>. Your archive data can be accessed through a "Web Download" station in WeatherLink 5.8 or newer. If you want others to be able to access your archive data through a Web Download station, you must share your username and password with them so they can enter in their copy of WeatherLink.

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How often does the data logger send data to the website? How current is "current?"

How often does the data logger send data to the website? How current is "current?"

Current conditions are sent every minute (60 seconds) from your data logger to the WeatherLink website.

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How often does the data logger update the archive data available on the website? Can I change this rate?

How often does the data logger update the archive data available on the website? Can I change this rate?

Archive records are uploaded to the server every hour. The last upload time can be seen at the bottom of the Account Management page.

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How long will WeatherLink.com keep my weather data (historical information)? If my data account is full, does it stop adding data or write over the oldest data?

How long will WeatherLink.com keep my weather data (historical information)? If my data account is full, does it stop adding data or write over the oldest data?

WeatherLink.com emulates the behavior of your console (or Envoy). It stores four times the amount of data on your console/Envoy. Depending on the archive interval, up to 800 days (just over 2 years) worth of weather data will be stored on WeatherLink.com. If you wish to keep your weather data for a longer duration, we suggest you periodically download your weather data from WeatherLink.com to your own PC using the WeatherLink software.

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Why is the update line on the Current Conditions (My Weather) page sometimes in red, and other times in white?

Why is the update line on the Current Conditions (My Weather) page sometimes in red, and other times in white?

When current conditions have not been received from your station for more than one hour, the update time in your Current Conditions page is highlighted in red to indicate the data is not fresh.

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Can I use the Current Conditions (My Weather) page on my own website? How would I do this?

Can I use the Current Conditions (My Weather) page on my own website? How would I do this?

Yes, you can link directly to your Current Conditions page with the url http://www.weatherlink.com/user/<YourUserName>. You can also link to the other views by copying the url for that view directly.

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Can I send my data to websites other than the ones you have on the WeatherLink Network "Uploads" page?
Can WeatherLinkIP or Vantage Connect upload data directly to a site on my own server?

Can WeatherLinkIP or Vantage Connect upload data directly to a site on my own server?

No, WeatherLinkIP and Vantage Connect only upload to www.weatherlink.com at this time. However, our WeatherLink software (running on your PC) can be used to generate custom web pages and upload them to your own server.

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Can I make my current weather (My Weather) information public, but keep my archive data private?

Can I make my current weather (My Weather) information public, but keep my archive data private?

Yes, this is the default behavior of a WeatherLink Network account. Your Current Conditions web page is publicly available, but your username and password are required to download your archive data to a Web Station in WeatherLink 5.8.

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Can I send data from my "non-IP" WeatherLink to the WeatherLink Network server?

Can I send data from my "non-IP" WeatherLink to the WeatherLink Network server?

Yes! You can use the WeatherLink Network Annual Subscription to send data from your WeatherLink data logger to the WeatherLink Network. You can also use a Vantage Connect.

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How do I get WeatherLinkIP?

How do I get WeatherLinkIP?

Get your WeatherLinkIP by ordering directly through Davis Instruments or by finding it through one of Davis' resellers.

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What is WeatherLinkIP?

What is WeatherLinkIP?

WeatherLinkIP is the simple way to post data from your Davis weather station directly to the Internet without a PC.

When you buy WeatherLinkIP, you will get Davis' WeatherLink software, a special WeatherLinkIP data logger that plugs into your Vantage Pro® or Vantage Pro2™ console or Weather Envoy™, and the ability to view your weather data online without ever designing and uploading a web page.

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What is weatherlink.com? What is the WeatherLink Network?

What is weatherlink.com? What is the WeatherLink Network?

Weatherlink.com is the website used to view your weather data, which is transmitted by your WeatherLinkIP data logger, WeatherLink Network Subscription, or Vantage Connect.

The WeatherLink Network is collection of websites containing customer weather information that is stored on a server owned by Davis Instruments. Being part of the WeatherLink Network and having a site on WeatherLink.com means you are part of a community of weather enthusiasts who use the WeatherLink Network to view their own weather data and to share that weather data with friends and people across the world quickly and easily.

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Which Davis stations will work with WeatherLinkIP?

Which Davis stations will work with WeatherLinkIP?

WeatherLinkIP will work with all stations in the Vantage family, including the cabled and wireless Vantage Pro and Vantage Pro2 Console and Weather Envoy. (Not compatible with Vantage Connect.)

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I have a Mac. Can I use WeatherLinkIP?

I have a Mac. Can I use WeatherLinkIP?

Yes. All the web site features of WeatherLinkIP only require a Web browser to access your online account, so these features can be accessed from a Mac. However, the WeatherLink for Mac Software does not support the WeatherLinkIP. This means you cannot use the WeatherLink for Mac Software to access a WeatherLinkIP directly from the Mac or download archive data to your computer.

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How is WeatherLinkIP different from the original WeatherLink?

How is WeatherLinkIP different from the original WeatherLink?

Our original WeatherLink Software allows you to view and keep historical records, raw data, graphs, your own custom reports and more from your own weather station—all on your own PC. It also has provisions for making your own web pages, which you can create and upload to your own internet site. However, to do this, you need to know how to make a web site, buy the domain name, and set up your site with a host.

WeatherLinkIP includes all the features of the WeatherLink software, plus it does all the web site creation, upkeep, and hosting for you. No web page designing or set up, no hosting fees or uploads, no domain names needed. With WeatherLinkIP, you plug your data logger into your Vantage Pro, Vantage Pro2, or Vantage Vue console or Envoy and into your router/hub for immediate data upload.

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Is there a difference between WeatherLink Software and WeatherLinkIP?

Is there a difference between WeatherLink Software and WeatherLinkIP?

Yes. WeatherLink software is a software program that allows you to see detailed analysis and graphing of your own weather data. WeatherLinkIP is a means for you to quickly and simply upload your weather data to your very own site, no computers or web site design experience needed. When you buy WeatherLinkIP, you'll receive the specialized WeatherLinkIP data logger (that plugs into your Vantage Pro, Vantage Pro2, or Vantage Vue console or Envoy) and you'll also get our WeatherLink software, which will allow you to use all the great features of the software with the convenience of also uploading your data to the internet.

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Can I still use the WeatherLink software program to store my data and run graphs and reports?

Can I still use the WeatherLink software program to store my data and run graphs and reports?

Yes, WeatherLinkIP is a fully functional data logger that can be accessed over your network with WeatherLink 5.8 with all the same features as a serial or USB data logger. However, when the real-time bulletin is running in WeatherLink 5.8, one minute current conditions updates are still sent to weatherlink.com, but archive data will not be uploaded until the bulletin is closed.

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Will WeatherLinkIP work with other weather software programs?

Will WeatherLinkIP work with other weather software programs?

No, at this time only WeatherLink 5.8 or later can communicate with WeatherLinkIP.

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I use a dial-up service for my internet. Will this be a problem?

I use a dial-up service for my internet. Will this be a problem?

Yes, WeatherLinkIP will not work with dialup service. Because WeatherLinkIP sends data updates every minute, it requires an "always-on" internet connection and a broadband router with an available Ethernet port.

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I have connected everything, but the data is not showing up at the server. What should I check first?

I have connected everything, but the data is not showing up at the server. What should I check first?

  1. Verify the WeatherLinkIP data logger is fully inserted in the console or Envoy and that both ends of the Ethernet cable are securely connected.
  2. Verify that the WeatherLinkIP is connected correctly to your broadband router and that the link light is lit on both the WeatherLinkIP and on the broadband router port to which it is connected.
  3. Try rebooting your console and router. While leaving the WeatherLinkIP connected to your router, remove the batteries from the console then disconnect power sources for both the console and the router. Wait a few seconds then repower your router. Wait about one minute and re-power your console.
  4. Verify that a PC connected to another port on the same broadband router can access the Internet. This should confirm operation of your router and Internet connection.

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I cannot communicate with my WeatherLinkIP over a local network.

I cannot communicate with my WeatherLinkIP over a local network.

There is a bug in the WeatherLinkIP firmware (v1.0.3 and earlier) that requires it to find a DNS (Domain Name Server) before it can proceed with its normal operation. If you do not have an always on broadband connection the WeatherLinkIP will get stuck in a loop looking for a DNS. You will be able to use "Find" successfully in the WeatherLink software. You will also be able to ping the device but no further communication will be allowed. The solution is to update the datalogger firmware with version 1.0.4 or later.

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What is the update frequency of my weather data to WeatherLink.com? How often does my data get sent to the site?

What is the update frequency of my weather data to WeatherLink.com? How often does my data get sent to the site?

Your weather data is transmitted every minute as long as you have an active connection uploading data.

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What are a DID and a Key Code, and how do I find them?

What are a DID and a Key Code, and how do I find them?

The DID and Key Code uniquely identify your WeatherLinkIP, Vantage Connect, and WeatherLink Network Annual Subscription on the WeatherLink Network (WeatherLink.com). They are both required to create an account on WeatherLink.com and are used to link your device/service with your WeatherLink.com account.

A "DID" is your Device ID. It is 12 characters long and consists of numbers 0 through 9 and letters A through F.

The DID is found in these places:

  • Vantage Connect: Next to "DID" on the label attached to the plastic cover inside the Vanatge Connect and on the front cover of your Vantage Connect manual.
  • WeatherLinkIP: A label attached to the side of the WeatherLinkIP data logger contains the DID and Key.
  • WeatherLink Network Annual Subscription: When you register on WeatherLink.com for your account, a DID and Key will be provided for you as part of the registration process.

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Troubleshooting

I'm using WeatherLink with the USB connection. At times I lose communication with the PC software.

I'm using WeatherLink with the USB connection. At times I lose communication with the PC software.

This is caused by electrical noise introduced into the USB port on the PC. Solutions are:

  1. Eliminate the source of the noise (paper shredder, fan, etc.).
  2. Do not use an AC adapter on your Vantage Pro console. Most noise is picked up on the AC adapter cable. Eliminating the adapter can prevent the entry point for the noise. The console's three C batteries can last up to one year and you will receive a message on the console when they start to get low.
  3. Attach a ferrite cylinder on the AC adapter cable to help filter out the noise. These can be purchased at many electronic supply stores. Digikey's (www.digikey.com) part #240-2245-ND works well.

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My WeatherLinkIP stops sending data to WeatherLink.com every few days.
My WeatherLinkIP is working but I see "-18°F" for outside temperature and nothing else on the WeatherLink.com website.

My WeatherLinkIP is working but I see "-18°F" for outside temperature and nothing else on the WeatherLink.com website.

Some ISPs with a high latency (long delays), most common with Satellite ISPs, can hinder WeatherLinkIP from posting new data. You will be able to see your device on WeatherLink.com. You will be able to register your datalogger and get a username and password. However, the current weather page will display dashes for all data except outside temperature. Outside temperature will display as "-18°F". If you see this problem contact Technical Support.

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How do I move my WeatherLink data from one PC to another?

How do I move my WeatherLink data from one PC to another?

To move the data from your old PC use Windows Explorer to find and look in the Weatherlink installation folder. This WeatherLink folder is typically installed at the root (c:\) or under the program files directory (c:\Program Files). There will be a folder named after the name you chose for your station in WeatherLink (e.g. C:\weatherlink\brettsWX). Copy this entire folder, named after you station, and copy it to the new Weatherlink folder on your new PC. You can then open that station on the new PC and all the data should be there. Alternatively, you can move only the individual data files. After creating a new station on the new PC using WeatherLink, copy only the old data files (not the whole folder as above) and place them in the "station name" folder on the new PC. The data files will have a .wlk extension and will be named by year and month (e.g. 2011-09.wlk is Sept. 2011 data).

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I'm getting the following error when I launch my Weatherlink 5.1 for Mac: Java.lang.ExceptionIninitializerError.

I'm getting the following error when I launch my Weatherlink 5.1 for Mac: Java.lang.ExceptionIninitializerError.

Locate the "Config.dat" file in your "Station Named" directory within the Wlink directory. This file may have been corrupted. Simply, drag this file to the Trash, then, restart WeatherLink.

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I'm getting an error message on my Mac that doesn't allow me to install the WeatherLink software and drivers associated. What is the problem?

I'm getting an error message on my Mac that doesn't allow me to install the WeatherLink software and drivers associated. What is the problem?

Newer MAC OS's have a security feature that will not allow "unsigned" or "unknown" software apps to be installed. To disable this feature:

  1. Launch System Preferences from the Apple menu.
  2. Choose Security & Privacy and then click the General tab, followed by clicking the lock icon in the corner to unlock the settings.
  3. Look for Allow applications downloaded from: and choose Anywhere.
  4. Accept the security warning and allow.

You can now launch any app from any location or developer.

After the installation is complete, you may turn your security features back to the original settings.

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My Highs/lows for my Soil/Leaf station are not appearing on my WeatherLink.com summary page.

My Highs/lows for my Soil/Leaf station are not appearing on my WeatherLink.com summary page.

There is a bug on the WeatherLink.com summary page: If you have a soil moisture station, the highs and lows will not report properly. This ONLY happens if the soil moisture station is your only extra station. If you have a temp station or another extra station, the soil moisture highs and lows will be fine.

Workaround: Configure the system so that it thinks it has a temp station on transmitter X. This station won’t exist and data will not show up BUT the soil moisture highs and lows will update.

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I get an error ("...ExceptionInInitialzer...") when I launch my WeatherLink for Mac software.

I get an error ("...ExceptionInInitialzer...") when I launch my WeatherLink for Mac software.

Have you seen this error when launching your WeatherLink for Mac software: java.lang.ExceptionInInitialzerError? The Config.dat file seems to be corrupted. Simply deleting the file can correct the error. It's located in the Wlink directory under Users. To delete, drag the file to your trash.

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My consoles shows a higher inside temperature than it should since I installed my WeatherLinkIP.

My consoles shows a higher inside temperature than it should since I installed my WeatherLinkIP.

This is due to the heat that is created by the Ethernet chip on the WeatherLinkIP data logger. The average temperature change we found was about 3 degrees. However, you can double check by removing the data logger and letting the console sit for about 15 to 20 minutes (this will allow the temperature to stabilize). Note the temperature then reinstall the WeatherLinkIP data logger. Wait another 15 to 30 minutes for the temperature to rise and note the difference. You can then Calibrate your Temperature based on the difference.

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Does WeatherLink for Mac (#6520) run on Mac OS 10.10.3 (Yosemite)?

Does WeatherLink for Mac (#6520) run on Mac OS 10.10.3 (Yosemite)?

WeatherLink seems to run fine on Yosemite.

One issue that may be relevant is that Yosemite uses a newer version of Java that WeatherLink cannot use. Typically, on the first run of WeatherLink the OS will realize this and ask to download a patch that will use new and legacy versions of Java.

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My WeatherLink version 6.0.3 suddenly crashes every time I try to start a strip chart.

My WeatherLink version 6.0.3 suddenly crashes every time I try to start a strip chart.

Close WeatherLink and go to your station folder, normally located in: C:\WeatherLink\yourstationsname. Locate the DataLists.dat and DataSets.dat files and delete them. Re-launch WeatherLink and click on the "strip charts" icon. Your data should be restored and no more crashing

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I get an error "Unable to Save Station Configuration file" when trying to create a new Station in WeatherLink.

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Technical

How do I update the Firmware on my WeatherLinkIP data logger?

How do I update the Firmware on my WeatherLinkIP data logger?

Video Instructions

Check out our YouTube video that steps you through the process of updating your firmeware.

Written Instructions

  1. Download the firmware from our Firmware Support Page.
  2. Launch the WeatherLinkIP_Firmware_vXXX.exe file.
  3. The Firmware Updater dialogue window will appear.
  4. Select Local Device ID (DID) and click the Find button. This will populate the Local Device ID field with your DID #. If you know the IP address for your data logger, you can enter it into the remote IP address field instead.
  5. Once your device is found, click the Start button. A Firmware Information Dialogue box will appear advising you of your current Firmware version. Click OK to proceed or Cancel to stop the update.
  6. Once you click START, the progress bar will begin to show the update progressing. Once complete another dialogue box will appear advising Firmware Update Succesful! Simply click OK and you're all Done.

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How do I communicate directly with my WeatherLinkIP data logger without using the provided WeatherLink software?

How do I communicate directly with my WeatherLinkIP data logger without using the provided WeatherLink software?


IMPORTANT: This information is intended for advanced users of our WeatherLinkIP product. If you are unsure of any of these instructions, please contact Technical Support before implementing.

So you want to communicate directly with your WeatherLinkIP using the communications reference manual? Here's how:

  1. It should be as simple as connecting on TCP port 22222 and sending serial commands.
  2. You do need to ensure you use a raw TCP connection with no higher level protocol. It will momentarily refuse the connection if it is actively uploading to WeatherLink.com that moment, but it should work if you retry in a few seconds.
  3. Please note that in order to allow the WeatherLinkIP logger to send to WeatherLink.com, you must release the TCP socket for about 5 seconds once per minute for the current conditions (loop packet) to be sent and about 60 seconds once per hour for the archive records to be sent.

The commands are defined in the Vantage Pro, Pro2, and Vue Communications Reference manual.

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How do I find the firmware version on my WeatherLinkIP data logger reporting to WeatherLink.com?

How do I find the firmware version on my WeatherLinkIP data logger reporting to WeatherLink.com?

There are 3 methods to find your WeatherLinkIP data logger firmware:

  1. From your Weatherlink.com account
    • Log into your Weatherlink.com account. You will be taken to your My Account page.
    • Look at the My Device section at the bottom of the My Account page and locate the line that reads Firmware Version
  2. The firmware updater
    • Download the WeatherLinkIP Data logger firmware updater from our Support site: http://www.davisnet.com/support/weather/downloads/software_frmwr.asp
    • Launch the firmware updater and click Find to make sure you're communicating with your device. Your DID should appear in the Local Device ID box.
    • Next, click the Start button. The Firmware Information dialogue box will appear advising you of your current Firmware version.
    • You can choose to proceed with the update or cancel out of the firmware updater.
  3. From the WeatherLinkIP User Interface
    • To access your WeatherLinkIP User Interface, aka WeatherLinkIP Configuration page, you'll need your devices' IP address. This IP address is assigned to your device from your router. If you use the WeatherLink software, you can find it there as well by going to Communications Port from the Setup drop-down menu. When You click the Find button, your DID and IP address will display.
    • Enter your IP address (XXX.XXX.XXX.XXX) into the address bar of your web browser (i.e. Internet explorer, Chrome, etc) and hit enter.
    • The WeatherLink User Interface page will appear, displaying WeatherLinkIP Configuration. Right below this you will see the Device ID along with other information, including the Firmware version. Please note: Changes to this page are not recommended unless you are familiar with TCP/IP configuration settings.

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Hardware

My WeatherLinkIP stops sending data to WeatherLink.com every few days.
Will my new Vantage Pro2 console work with my old data logger?

Will my new Vantage Pro2 console work with my old data logger?

There seems to be some concern and confusion regarding Davis' console firmware update (July 2012 and later) and Davis data loggers. Some changes in electronic components necessitated our updating the weather console firmware. If you are using a new console or a recently repaired console with an older data logger, you may experience an incompatibility. This is a rare occurrence.

It is not our intention to make you buy new data loggers. Most customers don't need one. If you experience trouble with a new console and your Davis data logger, please contact Technical Support. They are happy to work with you to problem solve and if appropriate will arrange for a new Davis data logger in exchange for your old Davis data logger

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How do I update the Firmware on my WeatherLinkIP data logger?

How do I update the Firmware on my WeatherLinkIP data logger?

Video Instructions

Check out our YouTube video that steps you through the process of updating your firmeware.

Written Instructions

  1. Download the firmware from our Firmware Support Page.
  2. Launch the WeatherLinkIP_Firmware_vXXX.exe file.
  3. The Firmware Updater dialogue window will appear.
  4. Select Local Device ID (DID) and click the Find button. This will populate the Local Device ID field with your DID #. If you know the IP address for your data logger, you can enter it into the remote IP address field instead.
  5. Once your device is found, click the Start button. A Firmware Information Dialogue box will appear advising you of your current Firmware version. Click OK to proceed or Cancel to stop the update.
  6. Once you click START, the progress bar will begin to show the update progressing. Once complete another dialogue box will appear advising Firmware Update Succesful! Simply click OK and you're all Done.

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How do I communicate directly with my WeatherLinkIP data logger without using the provided WeatherLink software?

How do I communicate directly with my WeatherLinkIP data logger without using the provided WeatherLink software?


IMPORTANT: This information is intended for advanced users of our WeatherLinkIP product. If you are unsure of any of these instructions, please contact Technical Support before implementing.

So you want to communicate directly with your WeatherLinkIP using the communications reference manual? Here's how:

  1. It should be as simple as connecting on TCP port 22222 and sending serial commands.
  2. You do need to ensure you use a raw TCP connection with no higher level protocol. It will momentarily refuse the connection if it is actively uploading to WeatherLink.com that moment, but it should work if you retry in a few seconds.
  3. Please note that in order to allow the WeatherLinkIP logger to send to WeatherLink.com, you must release the TCP socket for about 5 seconds once per minute for the current conditions (loop packet) to be sent and about 60 seconds once per hour for the archive records to be sent.

The commands are defined in the Vantage Pro, Pro2, and Vue Communications Reference manual.

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How do I find the firmware version on my WeatherLinkIP data logger reporting to WeatherLink.com?

How do I find the firmware version on my WeatherLinkIP data logger reporting to WeatherLink.com?

There are 3 methods to find your WeatherLinkIP data logger firmware:

  1. From your Weatherlink.com account
    • Log into your Weatherlink.com account. You will be taken to your My Account page.
    • Look at the My Device section at the bottom of the My Account page and locate the line that reads Firmware Version
  2. The firmware updater
    • Download the WeatherLinkIP Data logger firmware updater from our Support site: http://www.davisnet.com/support/weather/downloads/software_frmwr.asp
    • Launch the firmware updater and click Find to make sure you're communicating with your device. Your DID should appear in the Local Device ID box.
    • Next, click the Start button. The Firmware Information dialogue box will appear advising you of your current Firmware version.
    • You can choose to proceed with the update or cancel out of the firmware updater.
  3. From the WeatherLinkIP User Interface
    • To access your WeatherLinkIP User Interface, aka WeatherLinkIP Configuration page, you'll need your devices' IP address. This IP address is assigned to your device from your router. If you use the WeatherLink software, you can find it there as well by going to Communications Port from the Setup drop-down menu. When You click the Find button, your DID and IP address will display.
    • Enter your IP address (XXX.XXX.XXX.XXX) into the address bar of your web browser (i.e. Internet explorer, Chrome, etc) and hit enter.
    • The WeatherLink User Interface page will appear, displaying WeatherLinkIP Configuration. Right below this you will see the Device ID along with other information, including the Firmware version. Please note: Changes to this page are not recommended unless you are familiar with TCP/IP configuration settings.

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Software

I'm using WeatherLink with the USB connection. At times I lose communication with the PC software.

I'm using WeatherLink with the USB connection. At times I lose communication with the PC software.

This is caused by electrical noise introduced into the USB port on the PC. Solutions are:

  1. Eliminate the source of the noise (paper shredder, fan, etc.).
  2. Do not use an AC adapter on your Vantage Pro console. Most noise is picked up on the AC adapter cable. Eliminating the adapter can prevent the entry point for the noise. The console's three C batteries can last up to one year and you will receive a message on the console when they start to get low.
  3. Attach a ferrite cylinder on the AC adapter cable to help filter out the noise. These can be purchased at many electronic supply stores. Digikey's (www.digikey.com) part #240-2245-ND works well.

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How do I move my WeatherLink data from one PC to another?

How do I move my WeatherLink data from one PC to another?

To move the data from your old PC use Windows Explorer to find and look in the Weatherlink installation folder. This WeatherLink folder is typically installed at the root (c:\) or under the program files directory (c:\Program Files). There will be a folder named after the name you chose for your station in WeatherLink (e.g. C:\weatherlink\brettsWX). Copy this entire folder, named after you station, and copy it to the new Weatherlink folder on your new PC. You can then open that station on the new PC and all the data should be there. Alternatively, you can move only the individual data files. After creating a new station on the new PC using WeatherLink, copy only the old data files (not the whole folder as above) and place them in the "station name" folder on the new PC. The data files will have a .wlk extension and will be named by year and month (e.g. 2011-09.wlk is Sept. 2011 data).

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My WeatherLink version 6.0.3 suddenly crashes every time I try to start a strip chart.

My WeatherLink version 6.0.3 suddenly crashes every time I try to start a strip chart.

Close WeatherLink and go to your station folder, normally located in: C:\WeatherLink\yourstationsname. Locate the DataLists.dat and DataSets.dat files and delete them. Re-launch WeatherLink and click on the "strip charts" icon. Your data should be restored and no more crashing

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Service Plans

What are a DID and a Key Code, and how do I find them?

What are a DID and a Key Code, and how do I find them?

The DID and Key Code uniquely identify your WeatherLinkIP, Vantage Connect, and WeatherLink Network Annual Subscription on the WeatherLink Network (WeatherLink.com). They are both required to create an account on WeatherLink.com and are used to link your device/service with your WeatherLink.com account.

A "DID" is your Device ID. It is 12 characters long and consists of numbers 0 through 9 and letters A through F.

The DID is found in these places:

  • Vantage Connect: Next to "DID" on the label attached to the plastic cover inside the Vanatge Connect and on the front cover of your Vantage Connect manual.
  • WeatherLinkIP: A label attached to the side of the WeatherLinkIP data logger contains the DID and Key.
  • WeatherLink Network Annual Subscription: When you register on WeatherLink.com for your account, a DID and Key will be provided for you as part of the registration process.

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WeatherLink.com

I've lost my AC adapter. Can I run my console on battery power?

I've lost my AC adapter. Can I run my console on battery power?

No, WeatherLinkIP requires AC power. Battery power can be used for short-term backup power in the event of a power outage, but a console with WeatherLinkIP will run for less than two days on battery power alone.

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Why can't I see my station on the map?

Why can't I see my station on the map?

Your station will not be shown if:

  • You have not registered your WeatherLinkIP, WeatherLink Network Subscription, or Vantage Connect on www.weatherlink.com.
  • Your account shows the factory default Latitude/Longitude of 37.6/-122.1. Setting your Latitude/Longitude in the My Account page will fix this.
  • Your station is marked as private in your account settings.

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Why does my station show up in the wrong location on the map?

Why does my station show up in the wrong location on the map?

The location on the map is set by the Latitude/Longitude in your account profile. To change your location on the map, you can either enter a new Latitude/Longitude, or set the location graphically on a map by using the link on the My Account page.

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How do I remove my station from the world map?

How do I remove my station from the world map?

You can either set the station as private, in which case you'll need to log in to view your summary as well, or set the Latitude/Logitude to 37.6/-122.1.

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What are a DID and a Key Code, and how do I find them?

What are a DID and a Key Code, and how do I find them?

The DID and Key Code uniquely identify your WeatherLinkIP, Vantage Connect, and WeatherLink Network Annual Subscription on the WeatherLink Network (WeatherLink.com). They are both required to create an account on WeatherLink.com and are used to link your device/service with your WeatherLink.com account.

A "DID" is your Device ID. It is 12 characters long and consists of numbers 0 through 9 and letters A through F.

The DID is found in these places:

  • Vantage Connect: Next to "DID" on the label attached to the plastic cover inside the Vanatge Connect and on the front cover of your Vantage Connect manual.
  • WeatherLinkIP: A label attached to the side of the WeatherLinkIP data logger contains the DID and Key.
  • WeatherLink Network Annual Subscription: When you register on WeatherLink.com for your account, a DID and Key will be provided for you as part of the registration process.

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My midnight daily summary page is not giving me highs/lows for the previous day.

My midnight daily summary page is not giving me highs/lows for the previous day.

We are working on implementing a fix for this.

In the mean time, set your console clock back by a couple of minutes so you can get a 12:00 a.m. summary email with the prior days' highs/lows.

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Mac Users

Does WeatherLink for Mac (#6520) run on Mac OS 10.10.3 (Yosemite)?

Does WeatherLink for Mac (#6520) run on Mac OS 10.10.3 (Yosemite)?

WeatherLink seems to run fine on Yosemite.

One issue that may be relevant is that Yosemite uses a newer version of Java that WeatherLink cannot use. Typically, on the first run of WeatherLink the OS will realize this and ask to download a patch that will use new and legacy versions of Java.

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